If you scheduled your order for immediate delivery DeliveryTown.ca recommends that you contact the merchant immediately upon notice of any problem with your order, including issues concerning delivery time, preparation or quality of your order.
Because the merchant is responsible for preparing and delivering your order, they are most capable of and responsible for providing a resolution.
Please log in to your user account to view contact information for merchants you have ordered from in the past 24 hours.
If contacting the merchant has proved unsuccessful, please contact us.
If you placed an order scheduled in advance...
Because your order has not yet been sent, DeliveryTown.ca will make available the restaurant's contact information after the order is in their possession.
Advance orders to restaurants will be sent 3/4 hour to 1 hour prior to the scheduled time of delivery (depending on the size of the order).
Until the time they are sent, you have the option of CANCELLING your advance order from your Order History.
Once the order is sent, the merchant's contact information will be displayed on this page.
If your order is scheduled for Immediate Delivery - Once your order is submitted and receipt has been verified by DeliveryTown.ca, the merchant will be in the process of preparing your order. For this reason, any alterations or cancellations to your order are best conveyed directly to the restaurant. You will find the contact information for the merchant in the email that is sent to you upon submission of your order.
If your order is scheduled for Delivery at some point in the Future - Advance orders will not be sent until ¾ hour-1 hour prior to the scheduled time of delivery (depending on the size of the order). Up until the point it is submitted to the restaurant it will appear in your Order History as an "awaiting order", and can be canceled by clicking the "cancel order" button.
After an order has been sent, click on the link provided in your confirmation email -- this will bring you to an online copy of your order, along with the merchant's contact information.
DeliveryTown.ca is concerned with maintaining customer satisfaction with participating merchants. If you experience any problems with the fulfillment of your order that were not resolved by the merchant, and wish to register a complaint, please contact us.
If you scheduled your order for immediate delivery from a merchant: - Upon transmission of your order you will receive an email containing a link to a copy of your order. The contact information is contained in this email.
If you placed an order scheduled in advance -- including orders from local merchants with delivery the following morning
Because your order has not yet been sent, DeliveryTown.ca will make available the merchant's contact information after the order is in their possession.
Advance orders to merchants will be sent hour to 1 hour prior to the scheduled time of delivery (depending on the size of the order). Once the order is sent, you can obtain the information by clicking on the link in the email sent to you.
On our homepage, click the type of merchant you're looking for, and enter your postal code - You will be presented with a list of participating merchants (if available).
The list will be initially ordered by distance, but can be further sorted by various criteria (delivery fee, minimum order, cuisine, payment method, etc.) Restaurants which are closed and/or unavailable for delivery at the selected time will appear at the bottom of the list.
Please note that not all types of merchants (restaurant, caterer, grocer, etc.) may be available in your area.
DeliveryTown.ca may temporarily remove a listing from our website for a number of reasons, including significant menu updates, undergoing renovations, or an extended holiday. (If you are missing a merchant that you have ordered from previously , please contact us).
A restaurant's ratings were acquired from an optional survey that was sent to users following their order inviting them to grade a merchant's order and performance. With the advent of the new DeliveryTown.ca upgrade, we are changing the ratings system and the manner in which users will be able to rate the merchants they order from. (This will be implemented shortly).
Click on the name of a merchant to view its fully interactive menu. From there it's simply a matter of selecting the items you want.
Please note that the checkout button will not appear until you have met the required minimum for that restaurant.
When you're finished assembling your order, click the 'Checkout' button. You will be prompted to either log in to your account (if not already) or create a new account (if this is your first time). Indicate your payment method, delivery and contact information, and submit your order.
You can verify successful submission of an order by checking your email for a confirmation message from DeliveryTown.ca. This confirmation message will contain a link to your order (precisely as it was relayed to the restaurant).
When you submit an order to DeliveryTown.ca, it is automatically sent to the merchant. A link to an online copy of your order is simultaneously emailed to you. DeliveryTown.ca confirms receipt of your order with the restaurant staff.
(Note: orders placed for future delivery are not sent immediately but 3/4 hour to 1 hour prior to the scheduled time of delivery (depending on the size of the order).
If, at the time of confirmation, the restaurant informs DeliveryTown.ca that they have a problem fulfilling your order (ex. "item unavailable"; "no delivery staff", etc.), we will notify you. We will first attempt to contact you by phone -- if attempts to reach you by phone are unsuccessful, we will notify you by email.
DeliveryTown.ca kindly requests that you make yourself available by phone, and ensure that your phone number on the order is accurate, in the event the restaurant or our Customer Service Dept. needs to contact you.
If a cash order, payment is collected by the merchant.
If paying by credit card, your order will be processed by DeliveryTown.ca (in which case you will be prompted to specify a tip during the checkout process) or by the merchant themselves (in which case you will add the tip upon receipt of the order).
Note: In addition to cash or credit card orders, DeliveryTown.ca offers a Corporate Account Program whereby all orders from participating merchants are charged to a single account and the user is billed monthly. If you expense meals for your workplace or place orders for large groups or events, please contact DeliveryTown.ca to take advantage of this feature.
Due to menu updates, prices and item availability may vary. Items displayed in RED will not be included automatically with your re-order. If you re-order from a merchant, you will be able to revise your original order, payment and delivery information.
Favorite Merchants may be added by clicking the "Add to My Favorites" link located directly underneath the restaurant ratings on the individual restaurant page.
Favorite Merchants may be removed from your "Favorites" page.
Favorite Orders may be added by clicking the "Add to Favorites" link located above the "Reorder" button in your Order History.
Favorite Orders may be deleted from your "Favorites" page.
The merchants displayed are those which meet your specific search criteria: delivering to your specified address, date and time.
DeliveryTown.ca users get 25 points per dollar from any restaurant or merchant. When you acquire enough points, you may redeem them for prizes on DeliveryTown.ca (please see our DeliveryTown Points page for further details and a list of available prizes).
For complete rules and regulations regarding participation in DeliveryTown Points, please see the DeliveryTown.ca Points Program Terms of Use.
You can modify your subscription preferences to any of the emails that we send out -- or specify not to receive any emails at all -- from the "Email Notifications" section of your account.